FAQ

This festival sounds like a lot of fun. Where do I purchase my tickets?

Tickets are on sale now and are selling quickly! Click here to purchase your tickets now.

Where do I park?

Buy $10 Pre-Sale Parking tickets to be guaranteed a spot the day of Moonfest! Spaces are limited!
Spaces are also $10 on the day of Moonfest, October 28th. Lots will open at 6pm.
 
2 Lots are available for this deal:
444 West Railroad Ave next to the court house
801 Banyan next to the Social Security Office.
 
Pre-Sale validations can be picked up from the Guest Services office in CityPlace or can be emailed with a confirmation number on a master list.
Call 561-833-7222 or 561-510-7501 to purchase pre-sale parking tickets or ask any questions. 

I bought Groupon passes and I can't redeem on Ticketfly

Please bring your phone or printed voucher to 1 of 6 main entrances and the VIP entrance if you purchased a VIP pass come to the VIP entrance located at Banyan and Dixie. Enter one of the prepaid lines and present your phone or printed voucher to a box office attendant for redemption. Please do not redeem your voucher prior to entrance.

Where are the entrances?

Do I have to be 21 to enter?

You must be 21 or older to enter the event.

What is the date and Hours of this Event?

The Date is Saturday October 29th from 8pm till 2am

Where are the Haunted Houses located?

Both Haunted Houses are located on the 500 block of Clematis St.

Can I resell/transfer my ticket?

Yes, the name on the ticket does not have to be that of the actual user. Tickets are able to resold/transferred just like a ticket to a sporting event or concert.

I purchased a main event ticket can I upgrade to a VIP ticket?

Yes

I won an event ticket in a contest can I upgrade to a VIP ticket?

Yes

Can I bring my own food and/or beverages?

No food or beverages will be permitted to be brought into or out of the festival.

Can I bring my pet?

Sorry, pets are not permitted unless necessary for our disabled guests.